Privacy Policy

We collect information in several ways depending on how you interact with our platform. The categories of information we collect include:

Information you provide directly:

• Full name, email address, and phone number on registration
• Government-issued ID documents (for KYC verification)
• Selfie photograph submitted for identity verification
• State of residence and date of birth
• Payment details (processed securely by our payment partners)

Information collected automatically:

• Device information (device type, operating system, app version)
• IP address and approximate geolocation
• Usage data (profiles viewed, search terms, pages visited, session duration)
• Log data (timestamps of logins, unlock events, errors)
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Account creation and management — to register your account and maintain your profile on our platform.
• KYC identity verification — to verify your identity before granting access to female profiles.
• Processing payments — to handle unlock fee transactions securely.
• Delivering unlocked contact details — to provide WhatsApp contact information for profiles you have paid to access.
• Platform security — to detect and prevent fraud, abuse, and unauthorised access.
• Customer support — to respond to your questions, disputes, and requests.
• Legal compliance — to meet our obligations under applicable Nigerian and international law.
• Platform improvements — to analyse usage patterns and improve the user experience.

We do not sell your personal data to third parties for marketing purposes. We will never use your data in a way that is inconsistent with this Privacy Policy without obtaining your prior consent.

All male users must complete our Know Your Customer (KYC) process before gaining access to female profiles. This requirement exists to maintain platform integrity, protect the women whose profiles are listed, and ensure only genuine, accountable users can connect.

During KYC, you will be required to submit:

• A clear, live selfie photograph
• A valid government-issued ID (National ID Card, Voter's Card, Driver's Licence, or International Passport)
• Front and back images of the ID document

KYC submissions may be approved (access granted), rejected (you will be notified and can resubmit), or in rare cases escalated to law enforcement if fraudulent documents are detected.

To unlock a female profile's contact details, a one-time payment is required per profile. We use reputable third-party payment processors to handle all transactions. We do not store your full card number, CVV, or banking credentials on our servers.

We do retain the following payment-related records:

• Transaction reference number and timestamp
• Amount paid and payment method type (card or bank transfer)
• The specific female profile unlocked by the transaction
• Payment status (success, pending, or failed)

These records are maintained for accounting, dispute resolution, and fraud prevention purposes. All payment processing is subject to our payment provider's own privacy policy.

All female profiles on Sure Ark are created and managed exclusively by our administrative team. This section explains how the data within those profiles is handled.

What is stored per profile:

• First name (or chosen display name)
• Profile picture and additional photos
• Short personal description or bio
• WhatsApp phone number (kept hidden until unlocked)
• Visibility status (active or hidden)

If you are a female individual whose information has been added to the platform without your consent, please contact us immediately at the address in Section 13. We will investigate and remove the profile promptly.

We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:

• Service providers — payment processors, cloud hosting providers, and analytics tools that support our platform operations. All are bound by data processing agreements.
• Legal obligations — when required by Nigerian law, a court order, or a legitimate law enforcement request.
• Protection of rights — when disclosure is necessary to protect the safety, rights, or property of Sure Ark, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

We never share your KYC documents, ID photographs, or contact details with other users on the platform.

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law.

• Account data — retained for the life of your account plus 12 months after account deletion.
• KYC documents — retained for 2 years from the date of submission, or longer if required by applicable regulations.
• Transaction records — retained for 5 years for financial and tax compliance purposes.
• Usage logs — retained for 6 months then automatically deleted.

When data is no longer needed, we securely delete or anonymise it. You may request deletion of your account data at any time (see Section 8), subject to our legal retention obligations.

You have the following rights regarding your personal data. To exercise any of these rights, contact us using the details in Section 13.

We will respond to all rights requests within 30 days. We may need to verify your identity before processing a request.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data in transit
• Encrypted storage of KYC documents and sensitive fields
• Role-based admin access controls
• Regular security audits and vulnerability assessments
• Secure, hashed storage of passwords (never stored in plain text)

While we strive to protect your data, no method of transmission over the internet is 100% secure. If you suspect a security breach affecting your account, please contact us immediately.

Our website and web app use cookies and similar technologies to enhance your experience. We use the following types of cookies:

• Essential cookies — required for the platform to function (session management, login state).
• Analytics cookies — used to understand how users interact with our platform so we can improve it.
• Preference cookies — to remember your settings and display preferences.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform. We do not use advertising or third-party tracking cookies.

Sure Ark is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send a notification to your registered email address
• Display a prominent notice in the app on your next login

Continued use of Sure Ark after changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a concern, please reach out to us through any of the following channels: